"Just wanted to say how pleased we are with the service that Gannett Direct
Marketing Services has been providing... I have dealt with many direct
marketing firms over the years and Gannett's service levels place you at the
top of the list... Your attention to detail, your follow-up, your pricing
structure, your willingness to always do what it takes to get the job
completed on time and on budget are exemplary."
"I wanted to take a moment to recognize the critical role that your
organization plays in our business process and the high quality and value of
the services that you provide to our company. Thanks for the ongoing
support."
"Over the past three years, we have relied on Gannett to print and mail tens
of thousands of letters, to our most important constituents, and you have
consistently exceeded all of our quality and service expectations. Your
staff takes 'pride of ownership' in the work they perform... dispelling any
concerns we might have had about outsourcing these important mailings. The
Gannett team continues to impress us with the quality of their work, their
accuracy and attention to detail, and their unique ability to be on time and
on budget -- every time."
"I wanted to let you know how pleased we are with Gannett Direct Marketing
Services. GDMS has consistently provided great billing services for both our
single copy and subscriber delivered customers. Your company's track record
with us has been exceptional and you have always met our requirements when
we needed to change invoicing or send out a special mailing to our
customers."
"I am very excited about your ideas on how we can improve service to our
members. And, your team at Gannett is spearheading some creative ways to
improve our processes."
"THIS IS PHENOMENAL!!! I think this is evidence of the quality work that
Gannett produces on a regular basis. I cannot tell you how much I appreciate
the partnership we have created to make this process flow so smoothly. Kudos
to all of your team for such a great job."
"Your team has done an outstanding job this year and has helped us achieve
some of the best renewal rates ever. Not only that, you all achieved this
great accomplishment by processing over 4 million renewal notices. With that
kind of volume and the best renewal rates ever, we want to recognize some of
the people on your team!!!"
"I just want to thank Gannett for your help. The B.to.B mailing was a big
success! We are receiving requests from readers to be added to our mailing
list."
"The suggestion by GDMS to mail our membership renewal notices early to
avoid the upcoming postal rate increase was appreciated by our organization.
You then went the extra mile to produce the mailing in advance of the dead-line. We spoke about the insightful move in our staff meeting. GDMS has
again proven to be a valued business partner."
"Gannett has done an excellent job for us this year and made all the tedious
mail work look very easy. We really appreciate your efforts."
"Thanks to all of you at GDMS for being such a great group to work with.
Your professionalism and your attention to detail are truly to be commended
- they really make my job so much easier."